Overview

Shipping Policy

This document sets out the shipping policy that applies to customers that make a purchase at www.kzm-group.com. If you have any questions, please contact our customer service team on +94 778 26 55 26 or sales@kzm-group.com
We offer the following shipping options – you will be asked to select a shipping method at checkout.

01 Document processing charges $ 9.99

02 Technical support and order completion [Depending on your order value]

03 We only send goods using DHL and EMS Service, value will be advice to customer before after your order [no payment required until this process complete]

04 Once order delivered DHL or EMS Tracking information will be send to your email

Refund and Returns Policy

Thank you for shopping at kzm-group!

We offer refund and/or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

Eligibility for Refunds and Exchanges

Your item must be unused and in the same condition that you received it.

The item must be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Only regular priced items may be refunded, sale items cannot be refunded.

If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.

Please do not send the product back to the manufacturer. It must be sent to the same Address with your invoice

You will be responsible for paying for your own shipping costs for returning your item

Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund

Depending on where you live, the time it may take for your exchanged product to reach you, may vary

Please see, we cannot guarantee that we will receive your returned item

Need help?

Contact us at sales@kzm-group.com for questions related to refunds and returns.